I have 13 years of experience in customer service utilizing technology. Electronic & written correspondence with clients, vendors, & corporate; review applications, generate reports, & evaluate employees; monitor supply usage. Computer skills include HTML, Windows NT & Windows 95, Word, WordPerfect, Excel, Lotus 1-2-3, ACT, Access, Netscape, Internet Explorer, Microsoft OutLook, PowerPoint. Accounting- Process invoices (shipping & receiving), daily cash receipts, part orders & refunds; purchase change orders. Auditor: Examine invoices (shipping & receiving), inventory/supplies, daily cash receipts, & refunds.

Graduate Management Admission Council	02/96- present	Executive Assistant
Temps & Co.	11/95-01/96	Temporary/Receptionist
Transamerica Life Insurance Co.	12/94-10/95	Policy Holder Service
Metropolitan Life Ins. Co.	07/93-12/94	Policy Holder Service
MBNA America, NA	02/93-05/94	Special Service/Card Activation
Kay Bee Toys & Hobby Store	09/91-08/92	Assistant Manager
Toys R Us	06/85-06/91	Department Manager

Education &Training

B.S. Sociology, 1989	York College of Pennsylvania	York PA
Customer Service Certificate	Business Training Center of Goldey-Beacom College	Wilmington, DE
HTML classes	Erol's Internet Education	Springfield, VA
Computer Programming Diploma - in progress	Strayer University	Manassas, VA

My home page

Last modified: 10/07/98